RuZo Returns 

I want you to be delighted with your order, however there may be a time when you will need to exchange/return something you have bought. I will be more than happy to offer an exchange or a refund if the item in question is returned in perfect condition, totally unworn with all the original packaging. There is no exchange or refund on earrings for hygiene reasons.

We do not offer refunds on sale items.  

You the consumer will accept full responsibility for the safe return and the cost of any item of which you require an exchange or refund for. RuZo accept no liability for said items until safely received on our premises.

RuZo reserves the right to refuse all exchanges or refunds requested after 14 days of the order being dispatched. Items returned for exchange/refund will be dealt with as quickly as possible. However we make no guarantee that errors will not occur. 

We are only human!  All items received by us will be processed within 30 days. We only refund postage costs to you when either an error has occurred of which we accept responsibility, or the product/service is faulty.

How do I return my Internet order for an exchange or refund?

You can post or courier your item to us. I recommend that you send your return via registered post.

Whats app 0879743547 for details of returns address. 

REMEMBER that YOU the customer will need to pay for postage to return your item to us.